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Knowledge base article template download
18 Oct In this guide to the ultimate knowledge base article template I'll show you how to create a profit-boosting, customer-retaining, support-request-reducing, overall awesome knowledge base. Read on to find out how You spend an enormous amount of time and energy trying to acquire new customers. But do. Article templates have pre-defined fields structured in a specific order. These templates help create a consistent structure for knowledge articles. Using the Knowledge Article Templates feature, as a knowledge administrator (a user with knowledge_admin role), you can create new article. 13 Dec By identifying and understanding your customer's questions, issues, and challenges, you'll know what kind of self-service content best addresses these problems effectively. Below is an easy knowledge base article template you can use to guide and educate your customers about your product or service.
7 Feb Building the perfect knowledge base template requires an understanding of the issues your customers and users are facing. A knowledge base can be your customer's self service guide through your product, but not if your help content is mediocre. A reference article provides general information about a topic. The default structure includes: Title; Introductory paragraph summarizing the topic; Table of Contents; Heading: use headings and subheadings as necessary for your content. Omit content headings at your discretion if it doesn't.
There are a lot of common steps in Firefox articles. For these we create " templates" so that we don't have to write (and translate) them over and over again . Usually templates include instructions for all operating systems which simplifies and accelerates the. When you create a knowledge base article, you have to associate it with a knowledge base template and a subject. A knowledge base template describes the sections and formatting for the article. Subjects are used to organize the articles by business categories that are also used to group cases (incidents), sales literature.